Refund policy

Returns, Made Simple

At Rodilum, we want you to feel completely confident in every purchase. If something isn't quite right, we've built a return process that's easy to follow and free of unnecessary hurdles.

The Basics

You have a full 30 days from the date your order arrives to send it back to us. To qualify, the item needs to be in the same shape it arrived in, not worn or used, with all tags, inserts, and original packaging intact. Orders placed with Rodilum are typically prepared for shipment within 1-2 business days and take roughly 6-12 business days to reach addresses across the USA, so your 30-day window begins once the package is actually in your hands, not when it ships.

Cancellation Period

Changed your mind right after checking out? You can cancel an order free of charge within 24 hours of placing it, as long as it hasn't already been packed for shipment. Just reach out to us as soon as possible with your order number and we'll take care of it before it leaves our facility.

Shipping Costs

If we made a mistake, the wrong item showed up, it arrived damaged, or it was faulty out of the box, we'll cover the cost of sending it back to us, no questions asked. If you're returning something simply because you changed your mind or it wasn't what you expected, the cost of return shipping falls to you. Since every Rodilum order ships free to begin with, there's no original shipping charge to refund either way, and we never deduct a shipping fee from your refund.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at info@rodilum.com with your order number and a few photos of the issue. We'll arrange a replacement or a full refund at no cost to you, and in most cases you won't need to send the damaged item back to us.

Return Procedure

Reach out to us at info@rodilum.com with your order number and a quick note on why the item is coming back. Once we confirm the return, pack the product carefully using its original box and materials so it arrives back to us in good shape, and send it off using whichever shipping method works best for you.

Refund Method and Processing Time

Refund Method: Once your returned item reaches our facility, our team checks it over to confirm everything meets the return requirements. After that inspection is complete, we issue your refund back to your original payment method, the same card or account you used to pay.

Refund Processing Time: You should see your refund reflected within 7 business days of us completing the inspection.

Exchange Policy

If you'd rather trade your item for a different size, color, or product altogether, that's no problem, just get in touch with us through our contact page and we'll walk you through the exchange.

Restocking Fee

We don't charge a restocking fee on any return, so you won't lose any additional value when you send something back.

A Few Items We Can't Accept Back

For health and safety reasons, certain products in our catalog aren't eligible for return once opened or used. Any item this applies to will be clearly marked as such on its product page, so you'll always know before you buy.

Still Have Questions?

Our team is happy to help. You can reach us by email at info@rodilum.com or by phone at +1 (720) 970-3162. We're available Monday through Friday, 9AM to 5PM (UTC-5).

Contact Information:

Store Name: Rodilum

Address: 1001 S Miami Ave, Miami, FL 33130, United States

Email: info@rodilum.com

Phone: +1 (720) 970-3162

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (Miami time)

Our goal is to reply to your email within 1–2 business days.