Privacy policy

An Overview of How We Handle Your Information

This notice explains what personal data Rodilum gathers when you browse our website, place an order, or reach out to our team, and how that information is used, stored, and shared. We encourage you to read through it so you understand exactly how your details are treated and how we approach data protection. This policy was last revised in August 2026.

When This Policy Changes

From time to time we may update this notice to reflect changes in our practices, new legal requirements, or improvements to our systems. Whenever that happens, we'll update the last revised date above so you can tell when something has shifted.

Our Role as Data Controller

Data Controller: For the purposes of applicable data protection law, Rodilum is the data controller of the personal data we collect through this site.

Personal Data: This means any information that identifies or could reasonably be used to identify you, such as your name, address, email, phone number, and payment details.

Data Protection: As data controller, we decide how and why your personal data is collected, used, and stored, and we're responsible for handling it in line with applicable data protection requirements. If you ever have a question about how your data is controlled, our contact details are at the bottom of this page.

What We Collect

When you place an order or create an account with us, you'll typically share personal data like your name, mailing address, phone number, and email, along with billing and shipping details and confirmation that payment has gone through. If you set up login credentials, we'll also hold onto those along with any security details tied to your account, and we keep a record of any messages you send our customer service team. Beyond what you give us directly, our website automatically picks up certain technical information as you browse, things like your device type, browser, IP address, and how you move around the site captured through cookies and similar tracking technology. We also sometimes receive information about you from outside sources, including the vendors and partners who help us run our business, our platform provider Shopify, the companies that process our payments, and marketing partners who use tracking pixels and cookie based tools.

How We Put Your Information to Use

We rely on the information we collect to get your orders fulfilled and your payments processed, to set up and maintain your account, to send you confirmations and updates about your purchases, and to respond when you contact our support team. It also helps us watch for fraudulent activity and keep our systems secure, and, where you've agreed to hear from us, to send marketing messages about new products or promotions. More broadly, this data helps us understand how customers use our site so we can keep improving it.

Cookies on Our Site

Rodilum uses cookies to keep the website running smoothly, to make it more functional, to remember choices you've made, and to get a better sense of how visitors interact with our pages. You're welcome to adjust your browser settings to limit or block cookies, though doing so may mean some parts of the site don't work quite as well.

Who We Share Information With

We may pass along personal data to outside vendors who carry out tasks on our behalf, to partners we work with on marketing and business initiatives, and to any corporate affiliates within our organization. Information may also be disclosed if required in connection with a merger, sale, bankruptcy proceeding, or to comply with a legal obligation. We do not knowingly sell the personal information of anyone under the age of sixteen.

Links to Other Websites

Our site occasionally links out to other platforms we don't control. We aren't able to take responsibility for the privacy practices or security standards of those third party destinations, so we'd encourage you to review their own policies before sharing information with them.

Protecting Children's Privacy

Rodilum's website and services aren't designed with children in mind, and we don't knowingly gather personal data from minors.

Data Protection and Keeping Your Data Safe

We take reasonable technical and organizational steps to protect the personal data we hold, though no online system can be guaranteed to be completely secure. How long we hold onto your data depends on factors like whether your account remains active, what the law requires of us, and whether we need the information to resolve a dispute.

Your Rights Over Your Information

Depending on where you're located, you may have the right to find out what personal data we hold about you, ask us to delete it, correct anything that's inaccurate, receive a copy of your data, request that we limit how we process it, or object to receiving marketing communications from us. If we decline a request you've made, you're entitled to appeal that decision.

If You Have a Concern

If something about how we've handled your information doesn't sit right with you, reach out to us directly first. Depending on your location, you may also have the option of raising the matter with your local data protection authority.

Processing Information Across Borders

Because we work with staff and service providers in different locations, your personal data may be processed outside of the country where you originally provided it.

Get in Touch

Questions about this policy, our data protection practices, or how we handle your data can be sent to us at info@rodilum.com or by calling +1 (720) 970-3162. Our team is available Monday through Friday, 9AM to 5PM (UTC-5), and we typically respond within 1-2 business days.

Contact Information:

Store Name: Rodilum

Address: 1001 S Miami Ave, Miami, FL 33130, United States

Email: info@rodilum.com

Phone: +1 (720) 970-3162

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (Miami time)

Our goal is to reply to your email within 1–2 business days.