Do you ship outside the United States?
Right now we only ship within the United States, so we're not able to deliver orders internationally at this time.
How long will my order take to arrive?
Most orders are prepared and leave our facility within 1-2 business days, and transit time across the USA typically runs 6-12 business days from there, so you can generally expect your package within that overall window.
Where is Rodilum based?
Rodilum is a USA-based online store. We operate entirely online and don't currently have a physical retail location.
How can I get in touch with your team?
You can reach us anytime at info@rodilum.com or by phone at +1 (720) 970-3162. Our hours are Monday through Friday, 9AM to 5PM (UTC-5), and we typically get back to emails within 1-2 business days.
What if I want to return or exchange something?
You have 30 days from the date your order arrives to send an item back. If it turns out to be defective or not what you ordered, we'll replace or refund it at no extra cost to you. Once we've received and inspected a return, refunds are typically issued within 7 business days. Full details are available on our Refund Policy page.
Can I cancel an order after placing it?
If you need to cancel, reach out to us as soon as possible after placing your order, ideally within a few hours, and we'll do our best to stop it before it ships.
How do I track my order?
Once your order ships, we'll email you a tracking number so you can follow its journey right to your door.
Do you accept bulk or wholesale orders?
Yes, we're happy to work with customers who need larger quantities. Just contact our support team with the details of what you're looking for and we'll put together pricing for you.
Where can I find your other policies?
Our full Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service are all linked in the footer of our website if you'd like more detail on any of these topics.
Contact Information:
Store Name: Rodilum
Address: 1001 S Miami Ave, Miami, FL 33130, United States
Email: info@rodilum.com
Phone: +1 (720) 970-3162
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (Miami time)
Our goal is to reply to your email within 1–2 business days.